Flowers West Norwood Return & Complaint Policy
Our Commitment to Your Fresh Flower Satisfaction
At Flowers West Norwood, we take great pride in serving our local West Norwood community with top-quality, fresh flowers. Whether you are a business or a household in the area, we assure you of our dedication to quality and customer satisfaction. Our Fresh Flowers Guarantee ensures that every bouquet or arrangement you receive is vibrant, fragrant, and carefully prepared. If your experience falls short, we are here to address your concerns quickly and fairly.
Freshness Window Guarantee
We guarantee that all our flowers are fresh on delivery and will remain in excellent condition for a minimum of five days, provided basic care instructions are followed. If you believe your flowers have not met our freshness standards within this window, please let us know straight away so we can resolve the matter.
Damaged-on-Arrival Policy
If your flowers or arrangements arrive damaged, wilted, or not as described, please report the issue to us as soon as possible on the same day of delivery. When you contact us about damaged or unsatisfactory flowers, please provide your name, order details, and if possible, photos of the delivered arrangement. This helps us understand the issue and offer you the appropriate solution promptly.
Refund and Replacement Options
Your satisfaction is very important to us. In the rare event that your flowers arrive damaged or do not meet our Fresh Flowers Guarantee within the specified freshness window, you may be eligible for one of the following options:
- Replacement: We will send a fresh replacement arrangement as soon as possible to make things right.
- Refund: If a replacement is not suitable for you, we can issue a full or partial refund depending on the circumstances.
We may request that the original flowers are returned for inspection prior to processing a full refund. Our team will advise on the next steps when you contact us.
How to Make a Complaint
If you are dissatisfied with any aspect of our service or products, we encourage you to reach out to us directly, so we can resolve your complaint quickly and amicably. Please provide your order number, your contact details, and a clear description of your complaint. Our dedicated customer care team will review your concern and respond within 1-2 business days, working with you to find a suitable resolution.
A Trusted West Norwood Florist
Flowers West Norwood is proud to be a trusted local florist, delivering quality arrangements throughout homes and businesses in West Norwood and its nearby areas. We value every customer and stand behind our promise to provide beautiful, fresh flowers with every order. Thank you for choosing us to brighten your days and special occasions. We are here to make every experience a positive one.
